SUBSCRIPTION DOWNGRADE LACK OF KNOWLEDGE ON BEHALF OF EMPLOYEES

IVE BEEN TRYING FOR A WEEK TO GET INFORMATION ON HOW TO DOWNGRADE A CONTRACT. IVE JUST SPOKEN TO THE 5TH PERSON IN ANOTHER DEPARTMENT WHO THEN GIVES ME DIFFERENT INFORMATION. EVERYONE GIVES E ANOTHER NUMBER TO PHONE BUT WHOEVER ANSWERS DOES THE SAME THING. NOW IVE JUST BEEN TOLD TO GO TO THE STORE AFTER I SAID I DONT WANT TO DUE TO THIS VIRUS . THEIR SERVICE IS COMPLETELY DISGUSTING.....I JUST WANT TO KNOW HOW MUCH IT WILL COST TO DOWN GRADE TO A LOWER PACKAGE....NO ONE KNOWS OR MAYBE JUST COULDN'T BE BOTHERED TO EXPLAIN.