YN
Yuresha N
1 reviews | Active since Mar 2015
25 Dec 2016, 21:36
Subscription dilemma
<p>I have just received an sms notification that I am subscribed to MTN Play airG!<br />The message reads as follows: Reminder: Ur subscribed to MTN Play airG * R2/Day. For help call + ********** 7985. To unsubscribe click here http://m.airg.xa/out<br />I did not subscribe to this service! I dialed *141*5# which states I am not subscribed to any such service.<br />I want this subscription removed immediately!</p> <p>Further take notice that I refuse to pay any amount to you regarding </p>
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MTN South Africa's replyOfficial
26 Dec 2016, 10:09Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A cancellation request has been submitted on your behalf to the relevant Content Provider.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply26 Dec 2016, 10:09
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A cancellation request has been submitted on your behalf to the relevant Content Provider.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,