sN
sileshen N
1 reviews | Active since Mar 2014
02 Dec 2015, 14:36
Subscription continues to increase
Every month I see an increase in my monthly subscription. When I try to get in contact with your customer care department I hold on forever. I await a call from your billing department for further assistance.<br> <br> Much appreciated.
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Replies (1)
MTN South Africa's replyOfficial
03 Dec 2015, 16:54Hello sileshen,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Your line is an open line, you get billed for extra usage once you have depleted your inclusive value. Please monitor your data usage and balance so that you can take note when you have used up your data bundles. We have logged a billing query to validate the charges from 2015-08-13 to 2015-11-13 invoice, reference number: ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Your line is an open line, you get billed for extra usage once you have depleted your inclusive value. Please monitor your data usage and balance so that you can take note when you have used up your data bundles. We have logged a billing query to validate the charges from 2015-08-13 to 2015-11-13 invoice, reference number: ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply03 Dec 2015, 16:54
Official
Hello sileshen,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Your line is an open line, you get billed for extra usage once you have depleted your inclusive value. Please monitor your data usage and balance so that you can take note when you have used up your data bundles. We have logged a billing query to validate the charges from 2015-08-13 to 2015-11-13 invoice, reference number: ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Your line is an open line, you get billed for extra usage once you have depleted your inclusive value. Please monitor your data usage and balance so that you can take note when you have used up your data bundles. We have logged a billing query to validate the charges from 2015-08-13 to 2015-11-13 invoice, reference number: ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,