Subscription charges

My partner called MTN customer service too say that each time he tops up with airtime it's automatically taken. The answer we got is completely pathetic. We were told it's our duty to monitor our usage in witch I do agree only to discover he was subscribed to mulitaple third party things.

We have never received any texts to let us know about this and mtn refused to block this and I am still waiting for the details of this companies a week later. We were also told we could then not buy airtime for 24 hours and we had an emergency call that had too be made.

The member of staff I was speaking to laughed me out and when I requested too speak to a manager she was utterly rude!!

I work for a network company as a senior customer service advisor and know customer service and the service MTN provides is pathetic.. Many times the phone gets out down in my face and I have too call back many times..

Not a happy MTN customer I switched from vodacom too MTN thinking they are better but clearly I was mistaken.

Would like to take this further with MTN!