EM
ELLIOT M
1 reviews | Active since Dec 2015
21 Dec 2015, 16:30
subscription cancellation
i have been with mtn for a very long time as prepaid customer and now i am about 4years with mtn on contract and the service i got from the call centre was very poor as i called to check convernigng my airtime deduction and the lady told i subscribed for something R1 not that i know of and i told her i want to cancel asked for the company or the number to cancel she said she is unable to cancel it cant give me the name of the company and disconnected my call it was about 21(to my surprise there was a time a time(about two years ago if not mistaken when the same thing happened and i was assisted with number to cancel subscription that i was never aware of):58pm on Saturday and I called again about 22:05 second lady tried to assist she gave me the number to dial for cancellation but that number was still taking me subscription screen not cancellation.my contract is due fro upgrade i trusted mtn all the years but with this poor service im getting i think the best solution for me will be to part ways with mtn because at the end of the day im the losing
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MTN South Africa's replyOfficial
23 Dec 2015, 15:28Hello gen12mk.29,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a request has been sent for the content subscription to be cancelled.
You can also check and cancel any content subscriptions by dialling *141*5#Ok and select on the option for 'Content services'. From then you will see the subscriptions active listed, you will need to select on the subscription and choose an option to cancel and block.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a request has been sent for the content subscription to be cancelled.
You can also check and cancel any content subscriptions by dialling *141*5#Ok and select on the option for 'Content services'. From then you will see the subscriptions active listed, you will need to select on the subscription and choose an option to cancel and block.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply23 Dec 2015, 15:28
Official
Hello gen12mk.29,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a request has been sent for the content subscription to be cancelled.
You can also check and cancel any content subscriptions by dialling *141*5#Ok and select on the option for 'Content services'. From then you will see the subscriptions active listed, you will need to select on the subscription and choose an option to cancel and block.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a request has been sent for the content subscription to be cancelled.
You can also check and cancel any content subscriptions by dialling *141*5#Ok and select on the option for 'Content services'. From then you will see the subscriptions active listed, you will need to select on the subscription and choose an option to cancel and block.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,