LH
Lebogang H
1 reviews | Active since Dec 2012
15 Nov 2017, 10:31
Subscription
I really had a bad services with Mtn this morning. i get my monthly data and minutes on the 14th of every month, this month i was never give my monthly data bundles also i lost my 2.5G u had on my phone was told it expired.Msizi Tshapa a team leader said will investigate and get back to me, it was around 6:53 since i spoke to him and promised to call me back. should now my life be on hold while i pay the every month? bad service honestly wish i could cancel my contract.
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MTN South Africa's replyOfficial
16 Nov 2017, 10:32Dear Lebogang,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Kindly note we have rectified the matter and can confirm that you will receive your monthly bundles going forward. Due to the inconvenience caused I have loaded 2GB data bundle on your number as goodwill gesture. Your can check your balance by dialing *141#
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply16 Nov 2017, 10:32
Official
Dear Lebogang,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Kindly note we have rectified the matter and can confirm that you will receive your monthly bundles going forward. Due to the inconvenience caused I have loaded 2GB data bundle on your number as goodwill gesture. Your can check your balance by dialing *141#
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,