1 reviews | Active since Sept 2017
Subscribed to services without my knowledge/consent
Hi. I have been a client of MTN for a while now without many issues. HOWEVER, i have recently received a message that i have been subscribed to services WITHOUT MY KNOWLEDGE and CONSENT. The message reads:
Y'ello. You have been successfully registered with MTN Gamer+. Your account username is 2760******45 and your password is ******x (Removed actual digits for my privacy)
Message 2: Y'ello. Thank you for subscribing to MTN Gamer+ at R3.03/day or a lesser amount. 1st day is Free. Visit now http://bit.ly/2CYEXbK. To cancel dial *155#. Call 135 for help. Ts&Cs www.mtn.co.za.
I have been subject to this from another South African company before, and this is totally unacceptable. This is ***** and in complete violation of the POPI act for user data protection. Who gives MTN the right to expose us to third party vendors and subscribe us to services without consent? MTN should NOT allow this as it most certainly will hurt their brand.
I believe this is a serious violation and therefor if i do not get a response from MTN asap i will log a complaint with WASPA. I have had too many issues with this in the past and can be a nightmare to go and dig to find what kind of nonsense has been subscribed to my name/number without any knowledge thereof.
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused.
We have checked the number and cannot find the subscription . However you can unsubscribe on *155# select option 1 , if the is a subscription it will give details then you can choose an option to cancel.
Another option is to dial *141*5# choose option 4 for Content Services then select option 1 Manage Content Services the you can cancel if the is any active.
If you get a respond saying you do not have any active Subscriptions Services on your number then it means you are not Subscribed to anything.
Kind Regards,
Ishie
MTN
Best regards,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused.
We have checked the number and cannot find the subscription . However you can unsubscribe on *155# select option 1 , if the is a subscription it will give details then you can choose an option to cancel.
Another option is to dial *141*5# choose option 4 for Content Services then select option 1 Manage Content Services the you can cancel if the is any active.
If you get a respond saying you do not have any active Subscriptions Services on your number then it means you are not Subscribed to anything.
Kind Regards,
Ishie
MTN
Best regards,
I have already unsubscribed and that would be the reason you cannot see any active subscriptions on your side.
My concern is how does this happen in the first place? I see there are quite a few other people complaining about the same thing. I have not opted in for this service anywhere.
Apologies if i seem overly anxcious about this. But i have experienced an issue like this before with Edcon. They solved it the first time, a few months later the same thing happened again.
I have already unsubscribed and that would be the reason you cannot see any active subscriptions on your side.
My concern is how does this happen in the first place? I see there are quite a few other people complaining about the same thing. I have not opted in for this service anywhere.
Apologies if i seem overly anxcious about this. But i have experienced an issue like this before with Edcon. They solved it the first time, a few months later the same thing happened again.