YM
Yishai M
1 reviews | Active since Jul 2012
25 May 2018, 12:45
Subscribed and billed for service I never consented to. Terrible customer service ontop of that
I was subscribed to MTN Gamer+ without my permission. I was then billed for two days consecutively. When I contacted MTN, the subscription was cancelled, but I want a refund for the monies taken. I have been passed on from one call centre to another.
This is unacceptable and disgusting service from MTN.
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Yishai M's updateReviewer Update
31 May 2018, 08:26Hi Alice,
I have confirmed with WASPA that MTN Gamer+ is an MTN play service which is indeed MTNs service.
Every time I called I was told the same story, however this is incorrect. There is no accountability on MTNs part for this and this is not acceptable.
YM
Yishai M's update31 May 2018, 08:26
Reviewer Update
Hi Alice,
I have confirmed with WASPA that MTN Gamer+ is an MTN play service which is indeed MTNs service.
Every time I called I was told the same story, however this is incorrect. There is no accountability on MTNs part for this and this is not acceptable.