zM
zexie M
1 reviews | Active since Sept 2015
07 Sept 2015, 14:48
submitted insurance claim
I submitted an insurance claim on the 27th of August. all I got was an email confirming that they received the claim and that in 5 days the claim will be resolved. now more that 10 days later I have neither received feedback from mtn and if I try calling them I can not get hold of them since the call center can not transfer me. what kind of service is this? what is the point of having insurance if you cant even get hold of them.<br>
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MTN South Africa's replyOfficial
09 Sept 2015, 10:00Hello ZEXIE,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply09 Sept 2015, 10:00
Official
Hello ZEXIE,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,