RJvR
Reon Janse van Rensburg
1 reviews | Active since Oct 2011
25 Aug 2015, 08:46
Submitted a claim for broken handset.
I dropped my handset and reported it to the MTN branch who faxed the form to the insurance claims department on Sunday 26 July 2015. They informed me that I will receive a call by that Thursday to arrange pick up. To date no called. if you call the claims department you can't get through and the insurance line you hold on forever. I have submitted online but still no confirmation. This is unacceptable. Worst Service ever.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Aug 2015, 14:52Hello ReonJvR,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant management team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant management team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
MTN South Africa's reply26 Aug 2015, 14:52
Official
Hello ReonJvR,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant management team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant management team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana