Subject: Urgent Assistance Required for Incorrect Billing and Service Issues

Subject: Urgent Assistance Required for Incorrect Billing and Service Issues

Dear MTN,

I am writing to bring to your attention a serious issue with my billing and service. I am being incorrectly billed R 1,789.93, when I should only be paying R 519 due to a trade-in of my old phone. Because of this mistake, I am being forced to pay an additional fee of almost R 6,000 for a Wi-Fi contract I am trying to cancel. Despite my efforts, I have not been allowed to cancel the Wi-Fi contract, and my situation remains unresolved.

On top of that, I have been unable to use the data that I pay for, as my numbers have been blocked, preventing me from accessing MTN’s services. This has forced me to use a Vodacom SIM card for the last 5 months.

I need urgent assistance in resolving these issues. Please provide me with the correct contact person who can help, as this situation is causing a major financial and service inconvenience.

I look forward to your immediate response.

Sincerely, Robert Ferreira ***