Subject: Misleading Refund Promise – MTN South Africa Fails to Deliver after they had harassed us to pay a contract that was long terminated.

Subject: Misleading Refund Promise – MTN South Africa Fails to Deliver

I am deeply frustrated with MTN South Africa and want to warn others about their poor handling of customer refunds. We were promised a refund, followed all the necessary steps, and patiently waited, only to be told later that we won’t receive it because the matter has now been handed to their legal department.

At no point during the refund process were we informed that legal involvement was on the table. This feels like an attempt to dodge responsibility, and it is unacceptable.

As customers, we deserve transparent communication and for companies to honor their commitments. [Company Name] has failed to do either, and I would advise others to be cautious when dealing with them. If they cannot follow through on something as straightforward as a refund, how can they be trusted with anything else?

I urge the company to resolve this situation immediately, or I will be left with no choice but to escalate the matter further.