**Subject: Formal Complaint Regarding Repeated Service Suspension and Poor Customer Service**

**Subject: Formal Complaint Regarding Repeated Service Suspension and Poor Customer Service**

Dear MTN Management,

I am writing to formally lodge a complaint regarding the repeated suspension of my MTN contract services, despite having made my monthly payment.

On 30 August 2026, I paid my MTN contract through the MTN App. Despite this payment, my services were disconnected on 5 September 2026.

I contacted an MTN customer service agent, who requested that I provide Proof of Payment (POP). I promptly submitted the requested documentation, and my line was unlocked the following day.

However, this issue has occurred again. On Saturday, 12 September 2026, my services were suspended once more, despite my account having already been paid. I contacted MTN again this morning to seek assistance. The agent assured me that I would receive a call back with feedback, but no one contacted me.

This situation is extremely frustrating and unacceptable. I have fulfilled my payment obligations, yet I continue to experience interruptions to my services without a satisfactory explanation or resolution. Furthermore, the lack of follow-up from MTN customer service has left me feeling ignored and unsupported as a paying customer.

I am requesting that MTN urgently investigate this matter and provide a permanent resolution. If MTN is unable to resolve this issue immediately and ensure uninterrupted service, I formally request the cancellation of my contract and a refund for the months I have paid for services that have not been consistently provided.

I expect a written response explaining the cause of these repeated disconnections, confirmation that my payments have been correctly allocated to my account, and details regarding the resolution of this matter.

I hope MTN takes this complaint seriously and addresses it with the urgency it deserves.

Kind regards,

A Concerned MTN Customer