Sub-Standard Service

Around 1 November 2022 an online application for a new contract was approved. I was informed that I would be contacted with 2 or 3 days to arrange delivery of the device. It took a few days but eventually I was contacted, and delivery was arranged. The driver got here outside of the scheduled time and I have to leave a meeting to accommodate him. After struggling with their biometric scanner they left without me getting the device because my fingerprints couldn't be read. I sent an email and got one response promising that someone will reach out to me. That didnt happen. I called the call centre and was sent from pillar to post. 3 Weeks later someone came again and we went through the same exercise, they left with me taking receipt of the device. I called MTN again and was pushed from pillar to post. Another delivery was scheduled 1 December 2022. The driver called me and said he will meet me in 15 minutes and just didnt pitch. I called him back numerous times and he just kept rejecting my calls. I keep calling and nobody is really willing to assist me. All of this after being a MTN customer for 21 years. Once that deal is closed the customer can forget about after-sales service!!!!