Sub Standard Consumer Service Supply

An upgrade was incorrectly app****. Between Mtn n Mondo have I been shunted since 1 September 2021. After endless inconvenience and poor customer service I am told by Mondo they are awaiting mtn to pass a cancelation on the incorrect ly app**** upgrade and thereafter I am told by MTN that they are awaiting instruction from Mondo. In the meantime the only assistance is for me to travel a furthet+/- 200 km to correct an error made by my service provider. Is MTN Group SA so disregardfull and disrespectful of its cleint/ customer relationship. IT'S OBVIOUS THAT AN UPGRADE WHICH MEANS A LOWER SALE AND INCOME TO MTN IS EASILY ACCEPTABLE COMPARED TO RESTORING THE HIGHER PACKAGE THAT HAS BEEN MAINTAINED OVER THE YEARS.