RM
Renate M
1 reviews | Active since Mar 2011
20 Jun 2015, 18:23
Sub Fees go up and no feedback to another enquiry
Why is it, that despite the usual 2 year contract, the monthly subs fee is increased in June this year without the courtesy of a notification? A contract is binding on both sides.....<br> <br> Also no feedback on Enquiry reference *** lodged 18/05/2015 at Clearwater Mall : switched loyalty points to 15 x Loyalty SMS in April, yet these never diminish, despite sending SMSes to MTN numbers ???? <br> <br>
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MTN South Africa's replyOfficial
23 Jun 2015, 11:57Hello renatem,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that, MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. You may visit our website www.mtn.co.za for the updated pricing, product info and T&Cs.
Regarding the SMS not being depleted, please bear with us as we have escalated this to the relevant management team for urgent attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that, MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. You may visit our website www.mtn.co.za for the updated pricing, product info and T&Cs.
Regarding the SMS not being depleted, please bear with us as we have escalated this to the relevant management team for urgent attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply23 Jun 2015, 11:57
Official
Hello renatem,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that, MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. You may visit our website www.mtn.co.za for the updated pricing, product info and T&Cs.
Regarding the SMS not being depleted, please bear with us as we have escalated this to the relevant management team for urgent attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that, MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. You may visit our website www.mtn.co.za for the updated pricing, product info and T&Cs.
Regarding the SMS not being depleted, please bear with us as we have escalated this to the relevant management team for urgent attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica