Stupid simswop policy cripples clients

I recently fell victim to an armed ******* where my phone was also taken, I then did a sim swop which took roughly 2 hours and I had my number back. Then because I had to move this new sim card from phone to phone for the simple reason that I could not afford a new phone right now, I lost that sim card as well , seems like a simple fix? Just do another simswop? Don’t think it’s going to be so easy this time around, mtn has a policy that when you do a simswop within 30 days from the last, you either wait 30 days, or 48 hours, whatever they decide, and don’t think you’d be able to negotiate this with a person, it’s simply the system that does it and well yea, how do you manipulate or negotiate that? Blame the system so the client stops phoning, but have a type of punishment control in place that teaches the client a lesson, DONT LOSE YOUR SIMCARD... we all know the competitive business world out there and relying on your cellphone for incoming business, business that barely puts food on your table, sort of cripples a person in the “punishment” timeframe where you have no choice but to wait, wait, wait, who knows how long and who knows how much business you have lost out on.. right now I have been waiting 2 full days to just get my number working, come on, how much money have I spent with mtn? Tons of cash went their direction in my daily use of their service, a service that also doesn’t come cheap, as a client it’s ok to just drag this along irrespective loss of income on my side, the client simply not important enough? Mtn says teach him a lesson, DONT LOSE YOUR SIMCARD.

UNACCEPTABLE! SURELY THE CEO OF MTN WONT RECEIVE THE SAME TREATMENT, WHY THEN TREAT THE CLIENT, THE PERSON WHERE THE CEO’s INCOME IS DERIVED FROM IN THIS MANNER??

ABSOLUTE GARBAGE POLICY SOME IDIOT THOUGHT UP I HAVE TO SAY.

WAKE UP, ITS NOT LIKE WE WANT TO LOSE OUR SIMCARDS, LIFE HAPPENS, WHY TAKE A CLIENTS METHOD OF INCOME AWAY AS A LESSON OR A PUNISHMENT???