AK
Abdullah K
1 reviews | Active since Nov 2015
22 Sept 2018, 09:36
Stupid network
I loaded R30 airtime on my phone and with in less than 1 hour it's all gone. I'm only left with R2.00 airtime, I never called anyone nor have I ever received any calls that I can say I used airtime... This happens to me alot and I never day anything. MTN is one pathetic network I think I'll make people aware of it and change service providers.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
25 Sept 2018, 08:56Good Day Abdullah
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please note we are attending to this matter and will revert to you with feedback.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,
MTN South Africa's reply25 Sept 2018, 08:56
Official
Good Day Abdullah
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please note we are attending to this matter and will revert to you with feedback.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,
MTN South Africa's replyOfficial
25 Sept 2018, 11:25Good Day Abdullah
As per our telephonic conversation, there were active content service on your line and have since been cancelled.
Kindly note going forward you may dial *136*5# select the option for content services and follow prompts to cancel any active subscriptions. You may also contact customer care on 136 for any further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,
MTN South Africa's reply25 Sept 2018, 11:25
Official
Good Day Abdullah
As per our telephonic conversation, there were active content service on your line and have since been cancelled.
Kindly note going forward you may dial *136*5# select the option for content services and follow prompts to cancel any active subscriptions. You may also contact customer care on 136 for any further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,