SJ
Sinalo J
1 reviews | Active since Oct 2017
07 Nov 2017, 10:57
Stupid network
I have had such a horrible experience with Mtn it's disgusting and disappointing really. They first over charged me on my contract and now I haven't received my monthly data bundles and minutes that I ****in pay for. Today is the 7th day of November but this horrible network has not given me my bundles.
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MTN South Africa's replyOfficial
08 Nov 2017, 12:27Good day Sinalo
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to our records you are a new contract customer welcome to the BRIGHT side. Your account was activated on the 07 Oct 2017, this is when you got your pro-rated provisioning of services. Your invoice date is the 13th of each month therefore your full provisioning is allocated to you on the 14th of each month as was done on the 14th October 2017.
With the matter of you being over charged. When you were activated on the 7th you were already given the relevant services at a prorated value. This is the extra charge you are referring to in your last payment. This you will not see going forward provided you do not generate any extra cost on your account. We hope we could clear the misunderstanding and hope your stay with the BOZZA Network will be a joyful one.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply08 Nov 2017, 12:27
Official
Good day Sinalo
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to our records you are a new contract customer welcome to the BRIGHT side. Your account was activated on the 07 Oct 2017, this is when you got your pro-rated provisioning of services. Your invoice date is the 13th of each month therefore your full provisioning is allocated to you on the 14th of each month as was done on the 14th October 2017.
With the matter of you being over charged. When you were activated on the 7th you were already given the relevant services at a prorated value. This is the extra charge you are referring to in your last payment. This you will not see going forward provided you do not generate any extra cost on your account. We hope we could clear the misunderstanding and hope your stay with the BOZZA Network will be a joyful one.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,