ED
Edward D

1 reviews | Active since Oct 2012

05 Mar 2024, 10:50

Stupid MTN Policies.

I have a contract for data only, no device on the contract, yet MTN insist on disconnecting my sim if I somehow neglect to pay the monthly fee. I don't see the point of this, as it creates a huge hassle to get in touch with MTN to pay the subscription and be reconnected from a now disconnected device! This will happen at the most inopportune time e.g. when driving and relying on GPS, and suddenly having 'No Data' to navigate. This puts me in an extremely dangerous situation with no communication and not knowing any directions to the destination, in this country with its high violent crime rate. Clearly MTN DGAF and thanks for putting my life in danger with your stupid policy.

MTN also has a bad policy to communicate via SMS but at the same time let through the constant barrage of SMS spam! I ignore SMS totally because of this, so How are you going to let me know I need to pay a bill through your abused communication channel? And because of your stupid policy I now can't pay because you turned off my ability to use my banking app to pay. FFS

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