Stupid *********** staff

End of June 2021 an amount of R2179 was deducted from my account with a reference of MTN the same day I called in and was advised someone took two contract phones using my name in Alberton , I was requested to submit an affidavit with my signed ID copy for the to investigate, I was told the process take 7 days. Documents were sent on the 2july 2021. On the 12/13 July I called in to check on the status of the ***** case, I was told that it's still opened and that I can't be transferred to that department , the lady I spoke to said the person that assisted me before didn't remove my banking details and that she will remove them to ensure I am not debited while they are investigating. On the 31 July 2021 a debit order of R48 605 went off my account. Imagine how stupid is that? How can one not owning a business have a debit order amounting to that , how stupid can mtn be not to block those phones while investigating? Are people working for mtn even sane? This is causing an inconvenience to my credit record, if I reserve debit orders it has a bad record. I asked the last lady I spoke to if she is 100% sure that they won't deduct she said yes, how *********** can one be? Mtn is useless, I have never had any relationship with them and I will never even consider taking anything with them. They better sort this nonsense out because clearly their staff is *********** or involved in the opening of these contracts because I have never lost my if or any person information. Mtn sort this **** out as I want nothing to do with you.