AF
Alex F
1 reviews | Active since Jun 2015
29 Jun 2015, 21:16
Stupid approval system
I'm currently using MTN and my cellphone contract is at Altech Autopage.I app**** today 29/06/2015 for a contract at MTN but they declined it reason being that I'm on ITC. Cell C approved me,I baught a brand new car in January and banks are begging me to take out loans with them but MTN still after all these years through ITC in my face?,maybe you should update your system.But don't bother you will loose me as a customer and I'd rather move over to Cell C.
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Replies (1)
MTN South Africa's replyOfficial
08 Jul 2015, 11:13Hello alex03,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
The matter has been escalated to the relevant department to investigate and contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
The matter has been escalated to the relevant department to investigate and contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply08 Jul 2015, 11:13
Official
Hello alex03,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
The matter has been escalated to the relevant department to investigate and contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
The matter has been escalated to the relevant department to investigate and contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,