Stubborn Refusal to Cancel My Contract It Seems

Hi MTN,

From the many contract cancellation horror stories I read on this forum I gather that it is either reluctance, blatant disrespect or total incompetence that you do not honor clients requests to cancel their contract especially when they have come to the end of their terms.

My contract came to an end recently and a day thereafter I requested it to be cancelled and for the number to be moved to prepaid. The only response I got was that it was moved to prepaid. Never any confirmation that the contract was indeed cancelled. Two days after I cancelled the contract I received a call from a mtn retention agent who stated to me (more like never mind what your wishes are) that from now on I would be receiving the same amount of airtime at a reduced cost as the device have been paid up. I frustratingly asked what that had to do with cancelling the contract and that I still wished to do so and all the agent responded was okay. Having no assurance that the contract was indeed cancelled I emailed the retention department (they also do the cancellations) again and I am yet to receive a response. Hence why I have taken to this forum.

MTN I kindly request that you cancel my contract and move the number to prepaid. In addition, kindly provide me with written confirmation once this have been done. I eagerly await your response.