MVDS
Mary-Ann Van Der SLuis
1 reviews | Active since Jan 2016
05 Jan 2016, 11:24
Strugle to cancel since Novmeber 2015
my contract expiry the 10th December 2015 - I been phoning since 2015 November 2015 <br> they said I must pay R502 after paying and phoned again they said I must pay the arrears of R534 - I did ask the lady will the account be closed - She said yes it will be canceled - Today I saw the billed me again for another R455 that I must pay before the account will be canceled ? I did ask to speak to a manager after holding 8min.... I struggle to get this account sorted they billed me today 5th after they said billing date are 20th- 20th ???
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MTN South Africa's replyOfficial
06 Jan 2016, 17:12Hello MaryAnny,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly take note that the account has been cancelled and the number converted to prepaid. The contract expired 10-12-2015. The billing for R454.99 is valid due to this billing is from the 20-11-2015 until 20-12-2015 and the sim card has been used for calls and data usage in this period. Please make the payment to clear the account balance.
The system bill the account in arrears due to the 20th of the invoice date. The airtime and data is given in advance.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly take note that the account has been cancelled and the number converted to prepaid. The contract expired 10-12-2015. The billing for R454.99 is valid due to this billing is from the 20-11-2015 until 20-12-2015 and the sim card has been used for calls and data usage in this period. Please make the payment to clear the account balance.
The system bill the account in arrears due to the 20th of the invoice date. The airtime and data is given in advance.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply06 Jan 2016, 17:12
Official
Hello MaryAnny,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly take note that the account has been cancelled and the number converted to prepaid. The contract expired 10-12-2015. The billing for R454.99 is valid due to this billing is from the 20-11-2015 until 20-12-2015 and the sim card has been used for calls and data usage in this period. Please make the payment to clear the account balance.
The system bill the account in arrears due to the 20th of the invoice date. The airtime and data is given in advance.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly take note that the account has been cancelled and the number converted to prepaid. The contract expired 10-12-2015. The billing for R454.99 is valid due to this billing is from the 20-11-2015 until 20-12-2015 and the sim card has been used for calls and data usage in this period. Please make the payment to clear the account balance.
The system bill the account in arrears due to the 20th of the invoice date. The airtime and data is given in advance.
Kind Regards,
Alice van der Merwe
***