Hellopeter
Share Your Experience
RM
REALEBOGA M

1 reviews | Active since Oct 2017

24 Oct 2017, 21:49

struggling with sim swap

I have tried doing sim swap on my own by dialing that number of doing sim swap and also called the call center.When i called the mtn call center and provided my information they said it is not valid but it is the right information i know also the assistants told me different stories.Soo today it happened that i went to buy another new sim card and asked for help at the mtn store.They helped me to do the sim swap and told me to switch off my cellphone and i'll switch it on after 2 to 3 hours but still it has not been activated.I really need to make important calls with my old numbers but i am struggling with sim swap

0
Replies (3)
MTN South Africa
MTN South Africa's reply26 Oct 2017, 12:26
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have sent the request to the prepaid department to contact and assist you with the sim swap.

Kind Regards,

Alice van der Merwe

Best regards,

RM
REALEBOGA M's update26 Oct 2017, 17:39
Reviewer Update
I called again today and they could'nt help me they just told me that the sim card i'm calling with is old and i can't make sim swap with it.Worst part is i bought the sim card at pep store and i provided the proof of res and id when i bought it but your assistant argued with me that i'm not telling the truth.Can you please quickly assist me because i have to make important calls with my old numbers and now i am having a problem with contacting my bursar and the university i am in.Yesterday when i called for help the assistant told me the sim swap was activated when he checked on the system but on my phone it is not.Pretty please i really need my old numbers.It's almost 4 weeks since i have been calling mtn but not getting any help.
RM
REALEBOGA M's update27 Oct 2017, 12:06
Reviewer Update
My problem was solved yesterday.Thank you