STRUGGLING WITH DOING A SIM SWAP

MY MOTHER LOST HER PHONE A WEEK AGO AND SINCE THEN SHE HAS BEEN STRUGGLING WITH GETTING A NEW SIM WITH HER OLD NUMBER , SHE HAS BEEN SENT TO PILLOR TO COAST (AROUND). SHE HAS BEEN CALLING 173 CUSTOMER SERVICE AND WAS TOLD TO DO AN AFFIDAVIT WHICH SHE DID AND FAXED THE AFFIDAVIT TO *** AND EMAILED RAZAK SAMEER HOWEVER SHE HAS NOT RECEIVED ANY FEEDBACK. MY MOTHER IS UNEMPLOYED SHE NEEDS THE NUMBER TO BE CONTACTED FOR INTERVIEWS AND SHE HAS BEEN USING THIS NUMBER ALL HER LIFE AND SHE IS SCHOCKED BY THE TREATMENT SHE IS GETTING JUST FOR HER TO GET HER NUMBER BACK. CAN SOMEONE PLEASE URGENTLY CONTAC HER AND HELP HER WITH THE SIM SWOP AS SHE BOUGHT ANOTHER MTN SIM CARD OR SHE IS MOVING TO OTHER NETWORK AS SHE HAS WASTED HER TIME AND MONEY.