1 reviews | Active since Sept 2016
Struggling with account
For 3 months now, MTN has messed up with my billing. I have been with them for 13 years and I am certainly going to be moving on. I am fed up.
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
Kindly be advised that the upgrade for cell number *** was done through MTN Direct online. The upgrade was done on the 17-7-2017. The invoice for July was still billed on the old package.
We have received a copy of the contract on the system and do pick up that the discount for R50.00 have not been allocated.
The package has been corrected and the credit for R50.00 for the August billing will reflect on the account next week.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
Kindly be advised that the upgrade for cell number *** was done through MTN Direct online. The upgrade was done on the 17-7-2017. The invoice for July was still billed on the old package.
We have received a copy of the contract on the system and do pick up that the discount for R50.00 have not been allocated.
The package has been corrected and the credit for R50.00 for the August billing will reflect on the account next week.
Kind Regards,
Alice van der Merwe
Best regards,