HB
Henk B
1 reviews | Active since Nov 2014
03 Sept 2015, 10:45
Struggling to upgrade at MTN in Modimolle
Good day,<br> <br> This is on behalf of my mother that stays in Modimolle and is 75 years old. We want to get her a new phone where you are able to increase the font size as her vision is not good.<br> <br> Please help. This coming Saturday it will be 5 weeks since my mom have been wanting to upgrade her phone but MTN in Modimolle is not able to get her the phone that she wants that is the LG G3 BEAT on the MyMTNChoice 200 package. Every week they say it will be delivered the next week but it just does not happen.<br> <br> Can someone please help her?<br> <br> Please call her on *** for further information.
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MTN South Africa's replyOfficial
03 Sept 2015, 19:15Hello HenkBekker1976,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply03 Sept 2015, 19:15
Official
Hello HenkBekker1976,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***