Struggling to Upgrade and cancel contract for 4 months

I have trying to renew my contract for the business account since November 2025 and it is not March 2026, and MTN is giving me a run around, with my business number 071 332**** .

I have asked MTN to either remedy the month-on-month contract i am defaulted to after the 24 months contract expired, and I have been fighting this battle for 4 months. Am not sure what is causing the delay, and i c an only conclude that it is either utter incompetence or deliberate attempt to infuriate me.

I have asked for my contract to be cancelled, but I am held hostage to MTN as such request has not been implemented, many months later. There has to be some sort of contravention to the law on the part of MTN on this one, but big company always get away with things like this.

Here is my final plea to MTN and I hope the public would be aware of this and NEVER subscribe to MTN ever....

PLEASE CANCEL MY CONTRACT WITH YOU AND LET ME KNOW WHAT IS IT I NEED TO PAY FOR CANCELLATION, IF ANY, CONSIDERING YOU SENT ME THE DEVICE WITHOUT CHANGING THE PACKAGE, AND AGAINST MY REQUEST.

Am sure this is not too much to ask, considering I have been nicely asking for over four months already.... Please note that I will post a video of Tiktok and pay money to promote it so it goes viral, so everyone can know about your mistreatment.... if this doesn't get solve in the next few days...

I have tried calling you customer service, it didn't help. I tried the Twitter/X, and it still doesn't work. Am trying hello peter now.... I hope it works and we get a solution, else I try another channel... MTN's customer service is becoming very bad lately and at this rate, you'd lose customers at the high rate. 2% yoy growth is a sign that you are pathetic....