STRUGGLING TO SORT OUT MTN SIM CARD ISSUE!

I HAVE BEEN TRYING TO UPGRADE MY MTN SIMCARD TO A NEW NANO SIM SO I CAN USE MY NEW PHONE FOR ALMOST 2 WEEKS NOW.

I WAS TOLD AT THE STORE THAT I CANNOT DO A SIM UPGRADE AS I HAVE REACHED THE RICA LIMIT OF SIMCARDS.

I HAVE BEEN TO A LOCAL MTN STORE IN BOKSBURG 3 TIMES, I HAVE PHONED 135, I HAVE CALLED THE MTN RICA NUMBER *** AND SPOKEN TO SEVERAL AGENTS. I HAVE EMAILED MY DOCUMENTS (INCLUDING AFFIDAVIT TO INCREASE MY RICA SIM LIMIT) SEVERAL TIMES AS WELL. EVERY SINGLE ONE OF THE MTN PEOPLE I SPOKE TO GAVE ME DIFFERENT AND CONFLICTING INFORMATION ON HOW TO SORT THIS SITUATION OUT!

YESTERDAY, WHEN I CALLED MTN RICA, THE AGENT ADVISED THAT MY CASE HAS BEEN SORTED. THIS MORNING, I GET AN EMAIL THAT MY CASE HAS BEEN ESCALATED. I WENT TO THE MTN STORE AGAIN TODAY AND THEY ADVISED THAT THE MATTER HAS STILL NOT BEEN SORTED OUT. AGAIN, MORE CONFLICTING INFORMATION!

I AM EXTREMELY DISAPPOINTED IN MTN THAT I HAVE BEEN SENT FROM PILLAR TO POST FOR ALMOST 2 WEEKS NOW, EVERY SINGLE MTN PERSON I SPOKE TO GIVES DIFFERENT AND CONFLICTING INFORMATION AND A SIMPLE PROCESS IS TAKING ALMOST 2 WEEKS!

THIS IS RIDICULOUS! WHY IS IT SO DIFFICULT TO GET A SIM CARD SO I CAN USE MY NEW PHONE BECAUSE OF RED TAPE!!?

I AM LOOKING FOR A COMPETENT AND INFORMED MTN PERSON WHO ACTUALLY HAS THE PROFESSIONALISM AND AUTHORITY TO ACTION THIS MATTER!!!