Struggling to Sign a New Contract with MTN

<p>My contract with another network provider ended. I went to MTN Clearwater on Thursday 11 August 2016 to enquire about their deals. I asked about their current Samsung Bundled deal and discussed the available packages. I asked if they had stock and was assured they did. I then selected the package and agreed to sign and submit all the required information and documents. During this fairly lengthy process I even asked if they were certain that the deal was as they had claimed. The sales staff behind the counter said all was in order. They stated I may have to wait until the following day to receive the device as an approval sms was required in order to hand over the device and conclude the deal. I agreed. The sms arrived shortly after they submitted the application which meant I could receive the Phone, Tablet and VR Headset. At this point they informed me that they didn't have stock of the tablet. I requested that I sign for the phone, and could return for the tablet at a later date. They said this was not possible and that everything had to be signed out at the same time. They then said they would call the following day to let me know that I could come collect everything. </p> <p> </p> <p>This never happened. I tried calling the store, which is a futile exercise. I then tried the sales person’s cell. He answered and said the tablet had been ordered and brushed me off with another promise that he would get back to me either on Saturday or Monday. He offered an alternative solution which was to simply forgo the Tablet and the included data but continue paying the figure I had agreed to pay for the package. Needless to say I didn't take that option. The store made the mistake of signing me up for something they didn't have and are now treating me like I'm the nuisance. Days have already passed without the courtesy of an update. This delayed process is seriously frustrating considering my existing contract has ended and I actually need a working device urgently.</p> <p> </p> <p>I have since wasted my time typing up a message on MTN's Facebook page and have progressed to trying Hellopeter. I have no indication of when this matter will be resolved or whether I can simply sign up with another network instead struggling to give my business over to MTN. I simply receive false promises to keep me quiet. </p> <p> </p> <p> </p>