DN
Dean N
1 reviews | Active since Jun 2013
04 Feb 2015, 16:16
Struggling to rid myself of MTN contract
My contract is due to expire soon and I had attempted to call MTN and ascertain the procedure to cancel my contract. Upon numerous attempts by selecting the option to speak to an agent, the call disconnects.<br> I tweeted @MTNza and @MTNzaService but they are as dead as their IVR.<br> <br> MTN: I WOULD LIKE TO CANCEL MY CONTRACT. CAN SOMEONE CALL ME TO PROCESS AS I AM NOT PREPARED TO CALL IN AGAIN.<br> <br> Failing which, I will escalate to the Consumer Protectors office.<br>
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Replies (1)MTN South Africa's replyOfficial
16 Feb 2015, 21:19Hello D22N,
We are truly sorry for any inconvenience caused and for the delayed response.
We have now requested one of Cancellations Department administrators to assist with setting the deactivation date of the contract. We will notify you as soon as the deactivation has been set.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We have now requested one of Cancellations Department administrators to assist with setting the deactivation date of the contract. We will notify you as soon as the deactivation has been set.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply16 Feb 2015, 21:19
Official
Hello D22N,
We are truly sorry for any inconvenience caused and for the delayed response.
We have now requested one of Cancellations Department administrators to assist with setting the deactivation date of the contract. We will notify you as soon as the deactivation has been set.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We have now requested one of Cancellations Department administrators to assist with setting the deactivation date of the contract. We will notify you as soon as the deactivation has been set.
Regards
Tim
MTN Complaints Management Team: REQ:***
