CN
Cherese N

1 reviews | Active since Feb 2015

23 Feb 2016, 17:57

STRUGGLING TO PUT CONTRACT ON MY NAME

It is more than a YEAR and it is impossible to work with MTN.<br> I went to MTN Menlyn retail (a million times) TRYING to put the contract on my own name.<br> Every time they say they can help me, I must fill in ALL the forms just to find out once more that they lost the papers, or the SYSTEM don't accept it for what reason I don't know.<br> The contract was on my mothers name more than 5 years ago(Claudia Fourie), than it was on my step fathers name(Albert Fourie) for a very long time,<br> and know SUDDENLY it is on my moms name AGAIN!!! <br> My mom is not available anymore, how can they just put it on her name again.<br> <br> So after going to the store wasting petrol and time, it is still not on my name!!!<br> <br> I CAN NOT WAIT FOR MY CONTRACT TO BE OVER , JUST TO MOVE TO A BETTER CELLPHONE COMPANY!!!!!! because I am done.

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Feb 2016, 09:04
Official
Hello Chereseneeb,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
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