STRUGGLING TO MIGRATE TO ANOTHER PACKAGE!!

Item: MTN South Africa
Rating: 1
Author: Tommy L

I am struggling to migrate my contract to another package for almost a year now.

The contract call center says I must go in the store and the store says it must be done over the phone.

CAN SOMEONE HELP ME PLEASE????

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

27 Jun 2019, 08:39

Good Day Tommy

Thank you for your post.

We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.

As per our telephonic conversation, kindly note that we are attending to your request and will revert to you with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team

MTN South Africa's reply27 Jun 2019, 08:39

Official

Tommy L's updateReviewer Update

28 Jun 2019, 13:41

I just would like to say thank you to Brendah Langa for the professional way in which she handled my compliant. She had everything sorted within a hour.

Thanks again

Tommy L's update28 Jun 2019, 13:41

Reviewer Update

I just would like to say thank you to Brendah Langa for the professional way in which she handled my compliant. She had everything sorted within a hour.

Thanks again