Struggling to get my refund from MTN store AT GREENACRES in Gqeberha (A Horrible Experience at the Store)

The staff at MTN green acre need to be trained on the policies of the company and customer service.

I. On the 12 of Dec I went to the store to buy 2 phone's, i was assisted by a young man , he then said the phones i wanted were not on display however he then said he will show me a phone that has similar phone spec.

II. I wanted to buy the Oppo A17k and i was shown the Oppo A74k (with higher Spec) that was on display. I was made to believe the Digital Camera Tech detail of Oppo A17k was virtually the same as the Oppo A74k. I then purchased 2 Oppo A17k based on the info given at the MTN store. However when i got home i realised the picture quality of the Oppo A17k was very poor.

III. On the 13th of Dec i returned to the store and spoke to Nombuso who had sold me the phones, Nombuso advised me that they do not have a return policy and they can't exchange or refund me. I refused to take what she said and i asked her to escalate the matter, she escalated the issue to Heidi.

IV. Nombuso said Heidi is in a meeting and she will send her an email.Heidi came back to us after 2hours and i spoke to her on the phone and not only was she very arrogant but did not seem interested to provide a solution. After an hour of back and forth with Heidi and Nombuso they finally decided to refund me.

V. Nombuso seems to not know how to perform a refund on the system and it took her and colleague's an hour trying to process a refund and they all failed.

VI. I went back on the 14 Dec to get my refund and again it took Nombuso and her colleague's another 1hour and half to process my refund, i was given a little slip that showed that i have been refunded R6598, however the money is not in my bank account.

VII. I have been a loyal MTN customer for years but after this i want nothing to do with this company. I need an assistance on this very horrible experience, I am not native to Gqeberha, i believe thw service could have been better, but the experience makes me think MTN has a nation wide poor service. I wish i am wrong.

Please Help and assist to get my refund back!

Customer Nomtha Khonqobe CONTACT: *** EMAIL: *** (FRUSTRATED!)