1 reviews | Active since Aug 2016
STRUGGLING TO GET HELP
I tried to upgrade my contract with MTN via there direct sales team. Firstly the wring contract was activated and since then i have spent HOURS holding for someone to assist. Before i even explain my problem several agents would not even take the time to assist. I was told i had to speak to the person that initially helped me. HOW AM I TO DO THAT WHEN THERE ARE NO DIRECT NUMBERS???? i held on for over an hour (at my own cost ) and still nothing was done to assist. there is no point naming and shaming as it is clear that MTN employees take no pride in their work. I NEED MY CONTRACT CORRECTED ASAP. MTN is quick to bill but when help is needed no one is equipped to handle it. i have several escalation reference numbers but what is the use when no one actually helps. i want this sorted or i will be cancelling this entire contract. I find this pathetic as i have been a loyal customer for over 8 years and this is how loyalty is rewarded?
NEED A SOLUTION NOT EXCUSES!!!
Dear Nicola,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Our MTN Direct supervisory team will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Nicola,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Our MTN Direct supervisory team will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,