struggling to do sim swap

<p>I've been trying to do sim swap with mtn because my simcard was damaged, I phoned 173 for assistance they asked me security questions and I failed according to them, and then I asked for a alternative solution they said I must do affidavit and make copy of an id . I did all of that when I phoned for a follow up they said 3day passed for me to do the sim swap they said I must get another one and there will be no need for another affidavit I bought it and I phoned they said I must do another affidavit up to this far my problem is not resolved and Nozipho khuzwayo said she is going to attend to my problem I send the email to her. When I try to confirm receipt no response.. It sad to get such a service especially when you try your level best to do or give them what is required. All in all nothing has been done my worry now is that they are going to tell me to go and buy another sim card </p>