Struggling to cancel my insurance

<p>With reference to previous reviews and emails sent to MTN and visiting the store, i have been trying to cancel my insurance since march 2016, Early June 2016 after numerous complaints i finally got a sms that confirms insurance has now been cancelled. Then i sent message to ask if i will be refunded for the months that insurance was not cancelled as the cancellation was not done due to mtn incompetence....still i have not gotten feedback in this regard. Now end June 2016 weeks after mtn has confirmed that my insurance has been cancelled they still deduct and insurance premium. I don’t know what the hell you guys are doing but definitely not your job. You slow to respond or just completely ignore complaints. When i do phone clients service i am placed on hold for so long that the line gets cut. The consultants in store as useless they say we have to phone the clients service as they cant. What the hell must i do. I want my money back for the months mtn did not cancel my insurance.</p> <p> </p> <p>1st attempt to cancel my insurance, I visit MTN tygervalley and the consultant confirms that she will cancel insurance on system. i don’t have to do anything. 2nd attempt my husband visits mtn to check on the status of my insurance cancellation and the mtn consultant confirms that it has not been received. He ask if we completed cancellation form and my husband informs him that the consultant that helped us the 1st time did not say we have to complete a form. This consultant then informs my husband that he would email me the cancellation form to the email address on mtn record, to this day i have not received this form and this happened months ago. 3rd attempt i download cancellation form from the website and complete it. i faxed and emailed it to the details on the form and phone the insurance number daily and always it says that form was not received but i have a read receipt that the email was read on 11 May 2016 but still my insurance deductions continued with no cancellation taking place. 4th attempt placed complaints on hello peter after which the insurance was cancelled mid-june. I want a refund from march as MTN incompetence has led to the delay with my insurance being cancelled, I don’t want this money deducted from my next account i want the 4 months insurance premiums paid back to me immediately (march, april, may, june)</p>