EO
Erika O
1 reviews | Active since Aug 2010
09 Dec 2024, 10:24
Struggling to Cancel Month to Month Router
I returned my month to month router on the 25th of November to the branch after being advised that this is enough time to stop the agreement. I have received an account for December now. I have tried contacting MTN via Facebook messenger, they have said I need to get hold of the branch, The branch says the router was collect and have given me the IRMS number so from their side all is done. I want the December account reversed and I cancelled it in time.
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Replies (2)EO
Erika O's updateReviewer Update
10 Dec 2024, 09:49Update: Called 135 spoke to 3 different people who gave me different instructions to cancel.. No-one has actually cancelled this. One person says wait 21 days, the next says go back to the branch.
The modem has been handed in can this please be cancelled as I am still getting bills for this month.
The modem has been handed in can this please be cancelled as I am still getting bills for this month.
EO
Erika O's update10 Dec 2024, 09:49
Reviewer Update
Update: Called 135 spoke to 3 different people who gave me different instructions to cancel.. No-one has actually cancelled this. One person says wait 21 days, the next says go back to the branch.
The modem has been handed in can this please be cancelled as I am still getting bills for this month.
The modem has been handed in can this please be cancelled as I am still getting bills for this month.
EO
Erika O's updateReviewer Update
14 Dec 2024, 07:21Emailed complaints department. Received a response from Zamokukle the same day saying ... Cancellation has been processed. We will allow it to complete within 24 to 72hrs.The account has been updated accordingly and the is no amount due to you.
Within 72 hours I received another email confirming it has been cancelled
Thank you complaints for sorting this out efficiently
Within 72 hours I received another email confirming it has been cancelled
Thank you complaints for sorting this out efficiently
EO
Erika O's update14 Dec 2024, 07:21
Reviewer Update
Emailed complaints department. Received a response from Zamokukle the same day saying ... Cancellation has been processed. We will allow it to complete within 24 to 72hrs.The account has been updated accordingly and the is no amount due to you.
Within 72 hours I received another email confirming it has been cancelled
Thank you complaints for sorting this out efficiently
Within 72 hours I received another email confirming it has been cancelled
Thank you complaints for sorting this out efficiently