Struggling to cancel expired contract

Item: MTN South Africa
Rating: 1

<p>Called Mtn call centre on 2016/07/11 to give notice of termination of contract ********** 704. Given Ref No. ********** 81. Sent email to customer care to confirm but have not had a response. Just received my bill dated 2016/08/16 and the contract STILL not terminated!</p>

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Replies (2)

MTN South Africa's replyOfficial

23 Aug 2016, 18:40

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised that the prepaid migration has been processed and a request for late cancellation has been logged, reference number: 1- ********** 7018.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********

MTN South Africa's reply23 Aug 2016, 18:40

Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised that the prepaid migration has been processed and a request for late cancellation has been logged, reference number: 1- ********** 7018.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********

's updateReviewer Update

02 Sept 2016, 12:38

Hi Siphumezo,

Mtn debited my bank account AGAIN on 26/08/2016. FNB :-) R143.99 paid from cheq a/c..168263 @ Eft. Ref.Mtn Sp C ********** .

I instituted a stop order.

Please confirm cancellation of contract!

's update02 Sept 2016, 12:38

Reviewer Update

Hi Siphumezo,

Mtn debited my bank account AGAIN on 26/08/2016. FNB :-) R143.99 paid from cheq a/c..168263 @ Eft. Ref.Mtn Sp C ********** .

I instituted a stop order.

Please confirm cancellation of contract!