Struggling to cancel an MTN contract. Forced to pay

The service given by MTN to customers who don't want to upgrade but rather cancel their contracts is appaling. I have been trying to get hold of the retentions department since November 2020,I ended up sending an email requesting the contract to be cancelled.Phumzile Macinga didn't do jack, as I am now receiving text messages reminding me to pay MTN as I am on a month to month contract.

Surely customers cannot be expected to pay for the company's incompetence. MTN cannot force customers to keep contracts they do not want by making it conveniently difficult to get out of the contract. While it is easy to upgrade or take out a new contract Online. Yet we have to jump through hoops to cancel.

When selecting the option to upgrade, the calls are taken and then you are told they cannot hel with cancellations.

How long will I be paying for something I do not want. I am at a loss. To say I am angry, would be an understament.

I feel bul**** and conned by a big organization. How is this even legal?