STRUGGLING SINCE 18 JUNE 2020 TO GET EXPIRED CONTRACT CANCELLED

On 18 June 2020 I decided to send MTN a mail, because I could not get hold of them on the phone, to cancel my contract which already expired a very long time ago for a tablet. I mailed it to "***" Immediately received an email back from Nandi Xabanisa informing me that the query has been escalated to their cancellations department and if I want to contact them, I can send a mail to "***". After more emails I mailed again to *** on 27 July 2020 and Danielle Orrai rep**** back that the request have been escalated. On 28 August 2020 I mailed again to both the retention and customercare address with no response. Can only see they do read the email. MTN SA STILL DEDUCT THE MONTHLY FEE FROM MY BANK ACCOUNT. It is totally unacceptable and poor service delivery. I will never in my life recommend MTN SA again. Never.