Struggling for a year to cancel a contract
<p>MTN is pathetic when it comes to customer service.</p> <p>I have actually lost count of how many attempts I have made to cancel a data line with them. Everytime I call there is an excuse "their system is down" "they canot get through to retentions" "someone from cancellations will call me back" I want that line cancelled TODAY or I WILL take things further. You are *****ing my money every month ad thats *****!!!!!!!!!!!!!!!!</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised the number 081****540 has been migrated to prepaid on 2016-09-28 and the data line which had the number 083****280 was migrated to prepaid on 19/07/2015.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised the number 081****540 has been migrated to prepaid on 2016-09-28 and the data line which had the number 083****280 was migrated to prepaid on 19/07/2015.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Siphumezo, please advise when I will recieve my refund for this contract that was just debited again on 01.10.2016 ?
I await your urgent feedback.
Regards
Siphumezo, please advise when I will recieve my refund for this contract that was just debited again on 01.10.2016 ?
I await your urgent feedback.
Regards