1 reviews | Active since May 2011
Struggling for 4 MONTHS!!!
I lodged a complaint on hellopeter on 11-08-2015. I received a response from Mtn on 17-09-2015 stating that \the matter has been escalated to the relevant management team for urgent attention. We will investigate and revert to you with feedback and a way forward". The REQ is ***. Until today I haven't heard anything yet. I phoned Boipelo at the Bloemfontein branch on several occasions and he only said his manager is working with it.<br> In short: I have upgraded my 2GB for R99 contract. My agreement with the agent was that once my 2GB was finished the internet would cut off. It didn't. On 02-09-2015 an amount of R1520.20 was deducted from my bank. I immediately went to Mtn and found out that my bill for October was more than R2 000. I went to the bank and stopped the payment. I also went to Mtn to stop my debit order. How is it possible that no one has an answer or solution for my problem. My internet has been disconnected since October. Since the upgrade was done telephonically I don't have any papers. I keep on phoning Mtn but I don't get any response. Do I lodge a complaint with the credit ombudsman next or what do I do???"""
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that we have investigated the account and do not pick up with the previous package that your account had a usage limit set up before the new upgrade has been done. The billing department has finalized the request and due to the previous package never had a usage limit set up the billing for the usage on the August and September are valid. As per the billing department no credit is due to the account.
Please note the account is handed over to the legal department and your account balance now is R2618.51, please make payment to the account.
The usage limit has only been set up 2-9-2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that we have investigated the account and do not pick up with the previous package that your account had a usage limit set up before the new upgrade has been done. The billing department has finalized the request and due to the previous package never had a usage limit set up the billing for the usage on the August and September are valid. As per the billing department no credit is due to the account.
Please note the account is handed over to the legal department and your account balance now is R2618.51, please make payment to the account.
The usage limit has only been set up 2-9-2015.
Kind Regards,
Alice van der Merwe
***