BR
Bennie R
1 reviews | Active since Nov 2013
27 May 2015, 08:12
Struggles with account
Good day<br> <br> After numerous complaints I have not been help with my query.<br> <br> My request to block my account has fallen on death ears. I AGAIN for May 2015 received a bill for R1 800 after I had the same complain in March 2015. I was told as per your system, the issue has been resolved and the credit for March 2015 has been passed. What credit and when? It is May and has the exact same problem.<br> <br> One cannot get through to MTN customer service to get my problem solved.<br> <br> You leave me with no choice to get help from the consumer act to resolve my problem with you.<br> <br> Bennie<br>
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MTN South Africa's replyOfficial
03 Jun 2015, 15:26Hello bdurandt,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your account has been changed to Top Up. A credit of R1 399.99 was processed on the 02 June 2015 and this will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your account has been changed to Top Up. A credit of R1 399.99 was processed on the 02 June 2015 and this will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply03 Jun 2015, 15:26
Official
Hello bdurandt,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your account has been changed to Top Up. A credit of R1 399.99 was processed on the 02 June 2015 and this will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your account has been changed to Top Up. A credit of R1 399.99 was processed on the 02 June 2015 and this will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,