Strive to give Best Service??? Still no SERVICE
<p>Official business reply:<br />Aug 6, 2017<br />1 day ago<br />Thank you for your post.</p> <p> We acknowledge the receipt of your complaint.</p> <p>We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.</p> <p>Kindly reply with your id number in order for us to investigate and resolve your problem accordingly.</p> <p>regards</p> <p>mike</p> <p>Complaints Management Team<br />Reference Number: ********** 7</p> <p> </p> <p>Dear Mike, </p> <p> </p> <p>Thank you for the misleading reply above. After reading numerous replies on other MTN complaints it is evident that you do really make use of the copy and paste function</p> <p>A whole business day and still no follow up! MTN's drive is NOT customer satisfaction as is crystal clear after reading all the Bad Service reviews. MTN is full of empty promises and No action. MTN will now leave me no other choice to refer this matter to appropriate authorities. 3 Weeks + verbal communications, emails too many to mention and Helo Peter still no satisfying response or solution!</p> <p>I did reply with ID number as requested and no resolution to this problem was offered. </p> <p> </p>
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
Kindly email your proof of payment to *** will then log it with our banking department to investigate and resolve your problem accordingly.
regards
mike
Complaints Management Team
Reference Number: ***9
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
Kindly email your proof of payment to *** will then log it with our banking department to investigate and resolve your problem accordingly.
regards
mike
Complaints Management Team
Reference Number: ***9
Dear Mike,
Thank you for your reply. However I think this reply was more appropriate the first time. You planning to refer this to banking dept to investigate? This matter was handed over to banking deptarmnet already 20th July as mentioned in 1st complaint.
I Will send you proof of payment - the responsibility is on you to ensure banking department will fullfill their daily tasks as evident after numerous phone calls and emails they prefer not to fullfill their obligations.
Dear Mike,
Thank you for your reply. However I think this reply was more appropriate the first time. You planning to refer this to banking dept to investigate? This matter was handed over to banking deptarmnet already 20th July as mentioned in 1st complaint.
I Will send you proof of payment - the responsibility is on you to ensure banking department will fullfill their daily tasks as evident after numerous phone calls and emails they prefer not to fullfill their obligations.
Original message --------
From: "Mike Ramaboka [ MTN South Africa ]" ********** />Date: 2017/08/09 20:57 (GMT+02:00)
To: (email removed for privacy)
Subject: RE: ********** 9 Helo Peter.com
Hi
Kindly be advised that we have no logged the query with our banking for reversal awaiting for feedback
thanks
Still awaits feedback! Still awaits refund!
2nd time advised that matter is with banking department 20 July and 9 August...surely Banking deptarment has no intention to refund.
Shocking....and the BEST MTN can do is apologize yet again for ABSOLUTELY NO SERVICE!
One cannot complain about SERVICE if it is non existent....one can actually only complain if there was service.....
Mike and MTN is only Showing the country what NO service actually mean.
Original message --------
From: "Mike Ramaboka [ MTN South Africa ]" ********** />Date: 2017/08/09 20:57 (GMT+02:00)
To: (email removed for privacy)
Subject: RE: ********** 9 Helo Peter.com
Hi
Kindly be advised that we have no logged the query with our banking for reversal awaiting for feedback
thanks
Still awaits feedback! Still awaits refund!
2nd time advised that matter is with banking department 20 July and 9 August...surely Banking deptarment has no intention to refund.
Shocking....and the BEST MTN can do is apologize yet again for ABSOLUTELY NO SERVICE!
One cannot complain about SERVICE if it is non existent....one can actually only complain if there was service.....
Mike and MTN is only Showing the country what NO service actually mean.