RK
ROCHELLE K

1 reviews | Active since Aug 2011

01 Jun 2015, 09:04

Strike or no strike we deserve better service

Been struggling to retrieve my old number since Thursday last week, MTN service really sucks, they don't understand the frustration they keep putting their clients through. I am at the end of my rope!!! I got ******ed last week and needed to get a sim wap been struggling to do so because of the strike. <br> <br> It is important for me to have the same number due to my debit orders, social media pins, gmail account information, cellphone banking and the list goes on!!! was on hold for an hour this morning with mtn yet again, call dropped, called back a second time was not assisted given excuses then they dropped the call!! MTN needs to deliver on their slogans or start losing customers. Cant leave a number cause mtn is useless!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply04 Jun 2015, 12:15
Official
Hello Rochellek,

Thank you for your post.

Please accept our apologies for any inconvenience caused.

Our records show that your sim swap was done on the 01-06-2015 as per your request.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Zelephi
REQ:***