AN
Alethea N
1 reviews | Active since Jun 2015
22 Jun 2015, 13:13
Strike affecting customerd
I was told to call mtn on the 19th to cancel my contract as it has reached the 24 months as agreed but the line kept ringing with no answer, I hope no monies will be deducted come month because it ain't my fault that the employees are on strike. I do not wish to continue with the contract.
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MTN South Africa's replyOfficial
26 Jun 2015, 13:13Hello Aletheandubz,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that our records show that the contract has been cancelled and your number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that our records show that the contract has been cancelled and your number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply26 Jun 2015, 13:13
Official
Hello Aletheandubz,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that our records show that the contract has been cancelled and your number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that our records show that the contract has been cancelled and your number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
Best regards,