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Phumi M
1 reviews | Active since Mar 2015
25 May 2015, 11:24
Strick is affecting our lives
my services line was closed down last week as my account was in arrears I got a message (20/05) to go pay and when I do my service line will be reopen, I did exactly that the following day (21/05) and my line was till not open 4 days later. today (25/05) I got another sms to say I need to make deposit or full service will be closed down, now here is what I am angry about
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Replies (1)
MTN South Africa's replyOfficial
02 Jun 2015, 10:21Hello Phumi05,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for your payment received.
Kindly note that both your lines are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for your payment received.
Kindly note that both your lines are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply02 Jun 2015, 10:21
Official
Hello Phumi05,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for your payment received.
Kindly note that both your lines are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for your payment received.
Kindly note that both your lines are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,