STRESS WITH AN UPGRADE

Hi<br> Can someone kindly explain to me why, when I upgraded my phone yesterday, my old phone was disconnected quickly and efficiently but 14 hours later my new phone is still not working. I could get in my car or get on my land-line (thank goodness I have one) and try and resolve this without writing to Hello Peter, but painful experience in the past has taught me that it will be a monumental waste of time, fuel and energy. <br> MTN I have one simple request, please connect my new phone NOW.<br> Thank you.